AI GIF Gen Refund Policy

Scope

This policy covers one-time Credit Packs used for Text to GIF and Image to GIF. Packs are listed on the pricing page, with no recurring charge. Purchased credits do not expire, and no cancellation is needed to prevent further charges.

This policy forms part of our Terms of Service. It does not limit refund, cancellation, or consumer rights that cannot be excluded under applicable law.

Refunds Within 7 Days

Contact us within 7 days of purchasing a Credit Pack to request a refund:

• Entirely unused pack: a full refund of the amount paid.
• Partly used pack: a refund of the remaining unused purchased credits at that pack's per-credit price, based on the amount you actually paid.

Used credits and free or promotional credits are not refundable. Delivery of purchased credits to your account does not remove your eligibility for a refund of unused purchased credits within this window. The same rules apply whether you use Text to GIF, Image to GIF, or both.

Email support@aigifgen.com with your account email and order number. The date you send your request determines whether it falls within the 7-day window; you do not need to wait for our reply before the deadline.

Billing and Technical Issues

We may review a refund or billing-adjustment request involving:

• A duplicate charge for the same intended purchase.
• A charge you did not authorize, subject to identity and account verification.
• Payment confirmed by the payment provider but the purchased credits were not delivered.
• An incorrect amount, currency, or pack caused by a verified billing error.
• A persistent technical failure that prevented access to the purchased service and could not be resolved or compensated with restored credits.

We verify the purchase and unused purchased-credit balance when processing a refund. For billing or technical issues, we also review relevant generation records, payment-provider records, and the evidence you provide. These additional reviews do not replace the 7-day refund rules above.

Requests That Are Generally Not Eligible

After 7 days, Credit Pack purchases are generally final. Credits already used and free or promotional credits are not refundable. A completed result that does not meet your creative expectations does not qualify for a refund of the credits used, but you may still request a refund of the pack’s unused purchased credits within 7 days. Billing or technical problems listed in this policy may be reviewed outside this window. Your mandatory legal rights remain unaffected.

Failed Generation Tasks

When the system records a paid generation as failed, the credits consumed by that task are returned automatically. This is a credit return, not a refund to your payment method.

This applies to both Text to GIF and Image to GIF. A task that is still processing has not yet been recorded as failed. Contact support with the task ID if a task remains unresolved or an expected credit return is missing.

A task that completes successfully but produces an unwanted creative result is not treated as a technical failure. AI output is probabilistic, and users should review their prompt, starting image, and settings before starting another credit-priced task.

How to Request a Review

Contact support@aigifgen.com as soon as possible and include:

• The email address associated with your account.
• The order, invoice, or transaction identifier.
• The purchase or charge date and amount.
• A clear explanation of the issue.
• Relevant screenshots or error details, without sending full card numbers or sensitive payment credentials.

We may ask you to verify account ownership or provide additional information. Do not send passwords, full payment-card numbers, security codes, or government identification unless a verified payment provider specifically requires it through its secure process.

Approved Refunds

If a refund is approved:

• It is normally returned to the original payment method through the applicable payment provider.
• Processing time depends on the payment provider, bank, card network, currency, and country.
• The purchased credits covered by the refund are removed from your account so they cannot also be spent.

We do not control how quickly a bank or payment provider displays an approved refund.

Chargebacks and Payment Disputes

Contact us before opening a chargeback when possible so we can investigate a billing or delivery issue.

Fraudulent or abusive chargebacks may result in account restriction, removal of credits, suspension of generation access, or submission of relevant account and transaction evidence to the payment provider. This does not limit your right to dispute a genuinely unauthorized or incorrect charge.

Changes to This Policy

We may update this Refund Policy when Credit Packs, payment providers, service delivery, or legal requirements change. The revision date at the top of the page identifies the current version.

Contact

For refund, Credit Pack, or billing questions:

• Email: support@aigifgen.com